What to expect at your first appointment

At your first appointment please come 10 minutes before your appointment time to fill in paperwork, ready for your appointment.

A detailed history will be taken, followed by a thorough assessment of your condition. This appointment is ½ an hour. This session will normally include treatment and exercises.

It may be useful to bring a pair of shorts or vest top as the physiotherapist will need to see the areas that relate to your condition.

You will receive expert advice and treatment and we will provide you with a personal recover programme tailored to your needs.

Follow up appointments last up to 30 minutes which includes note writing time for the physiotherapist.

Our physiotherapists can also refer you to a consultant who can arrange diagnostic tests if necessary including X-rays, CT and MRI scanning.

Information about paying for your physiotherapy

Paying with your medical insurance

We work with all major insurance providers. If you are unsure please call us.

Before your physiotherapy appointment please contact your private medical insurance company to check that your cover is adequate and to establish the following~:
Membership no:
Claim no:
Number of sessions authorised.

Please bring this information with you to your initial appointment.

Self Paying
We take all major credit cards, apart from American Express, cash and cheque.
Cancellation fee
Patients must give a minimum of 24 hours notice for any cancelled appointments or there will be a charge of £20.00.

At The Wells Physiotherapy & Sports Injury Clinic in Tunbridge Wells, patients are seen by appointment only. We also accept referrals from West Kent NHS; however referrals are not essential for you to book your appointment with us.


Book your appointment

Covid 19 Update

Thank you for supporting us over the last few difficult months.

We are now open for face to face appointments, however, a virtual first approach continues to be recommended by the CSP as best practice.

Some insurance companies insist on an initial virtual assessment. Please check with your provider or we can advise you.

Please also be aware that our opening times have varied during these uncertain times but we are open every day.

Our phones and emails are checked on a regular basis.

We look forward to hearing from you

The Wells Physiotherapy Team