What to expect at your first appointment

At your first appointment please come 10 minutes before your appointment time to fill in paperwork, ready for your appointment.

A detailed history will be taken, followed by a thorough assessment of your condition. This appointment is ½ an hour. This session will normally include treatment and exercises.

It may be useful to bring a pair of shorts or vest top as the physiotherapist will need to see the areas that relate to your condition.

You will receive expert advice and treatment and we will provide you with a personal recover programme tailored to your needs.

Follow up appointments last up to 30 minutes which includes note writing time for the physiotherapist.

Our physiotherapists can also refer you to a consultant who can arrange diagnostic tests if necessary including X-rays, CT and MRI scanning.

Information about paying for your physiotherapy

Paying with your medical insurance

We work with all major insurance providers. If you are unsure please call us.

Before your physiotherapy appointment please contact your private medical insurance company to check that your cover is adequate and to establish the following~:
Membership no:
Claim no:
Number of sessions authorised.

Please bring this information with you to your initial appointment.

Self Paying
We take all major credit cards, apart from American Express, cash and cheque.
Cancellation fee
Patients must give a minimum of 24 hours notice for any cancelled appointments or there will be a charge of £20.00.

At The Wells Physiotherapy & Sports Injury Clinic in Tunbridge Wells, patients are seen by appointment only. We also accept referrals from West Kent NHS; however referrals are not essential for you to book your appointment with us.

Book your appointment

Covid 19 Update

We are following the guidelines from the Chartered Society of Physiotherapists which state that we should continue to offer an initial virtual assessment appointment via video or telephone call.  The Physiotherapist will then make a professional judgement if it is necessary for you to come into the clinic or remain with virtual appointments. If treatment in the clinic is advised, further details and instructions will be provided by email prior to your appointment.

To ensure the safety of our patients and our staff, we have provided the recommended Personal Protective Equipment (PPE).  Extra hygiene measures have been put in place, such as a handwashing area on arrival, antibacterial hand rub, antibacterial spray for all equipment and there is now a one- way system clearly signposted on the floor.  There will be limited patients allowed in the clinic at any one time. Please do not arrive too early for your appointment.

We are so looking forward to returning to some sort of normality and providing an excellent service once again, to all our patients.

With best wishes

The Team at The Wells Physiotherapy Clinic